too busy for dating - Consolidating multiple service desks
At recent events sponsored by the TSIA (formerly SSPA) and HDI, I keep hearing a familiar theme called by different names.
It impacts multiple desks in a region or country but also global desks that follow the sun.
Once you understand this, you can balance each culture with the single point of contact view.
This way, you’ll allow them to be themselves in the context of your organization’s single face.
This helps in overall improvement of customer requests and processes involved.
A consolidated service desk also helps in bringing flexibility in evaluation and implementation of new business requirements.
A consolidated service desk (CSD) is an effective and integrated technical platform that is capable of executing multiple service desks from one system.