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Lucian Leape, MD, Adjunct Professor of Health Policy at the Harvard School of Public Health, describes how to talk with patients and families after a mistake has occurred.

Carol Haraden, patient safety expert, tells us why safety is at the top of that list.

Eighteen-month-old Josie King died from medical errors incurred at Johns Hopkins Hospital.

A resident tells a medical student to do a blood gas on a patient.

The student says, “I don’t know how.” The resident is annoyed – and he says something that he’ll regret for years.

In this video, former nurse Jill Duncan recalls watching a senior nurse bully a medical resident.

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